Privacy Policy For VKL Research
Last Updated: 10-24-2025
Scope of This Privacy Policy
This Privacy Policy describes how VKL Research, Inc. DBA Miravoice (“VKL Research,” “Miravoice,” “we,” “us,” or “our”) collects, uses, and protects personal information.
The Participants section applies to individuals contacted by VKL Research by phone or text message as part of research studies or surveys.
The Customers section applies to organizations and users of our Miravoice console and related services.
For Participants:
At VKL Research, Inc., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information in the course of providing survey and research services via phone calls and text messaging (SMS).
1. Use of Phone Numbers and Mobile Information. We may contact individuals by phone call or text message to invite participation in surveys, research studies, or related informational efforts.
- No mobile information will be shared by us with third parties or affiliates for marketing or promotional purposes.
- We do not sell or share phone numbers, call recordings, or any personally identifiable information for advertising or unrelated uses.
2. Text Messaging (SMS). By engaging with us via SMS, you consent to receive text messages related to our research activities. Message frequency may vary depending on the survey or study.
- Message and data rates may apply depending on your mobile carrier and plan.
- You may opt out of receiving messages at any time by replying STOP. For assistance, reply HELP or contact us at legal@vkl.ai.
- Text messaging originator opt-in data and consent will not be shared with any third parties unless required by law.
- Carriers are not liable for delayed or undelivered messages.
3. Phone Call Practices. We may place outbound phone calls or receive inbound calls as part of our survey research.
- Phone calls may be recorded or monitored for quality assurance and training, where permitted by law. By participating, you consent to such recording.
- If you do not wish to be recorded, you may notify the caller and decline to participate.
4. Data Usage and Retention. We may collect and retain the following information for research purposes only:
- Survey responses and metadata (e.g., timestamps, call length, response selections)
- Call recordings (where permitted by law)
- Interaction history (e.g., opt-outs, participation status)
This data is used solely for research and operational improvement and will not be used for marketing purposes or sold to third parties.
5. Your Rights and Contact Information. You may request access to or deletion of your information, or opt out of further contact, by emailing us at legal@vkl.ai.
6. Policy Updates. We may update this policy occasionally to reflect changes in law or our practices. Any changes will be posted to this page with a new effective date.
For Customers:
Introduction. VKL Research, Inc. ("we," "us," "our," or "VKL Research") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial intelligence phone calling system and related services (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.
1. Information We Collect. We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.
1.1 Information You Provide.
- Account Information: When you create an account, we collect your name, email address, phone number, billing information, and other contact details.
- User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.
1.2 Information We Collect Automatically.
- Usage Data: We collect information about your interactions with the Service, such as call duration, frequency, metadata, pages viewed, and the actions you take.
- Device Data: We collect information about the devices you use to access the Service, including IP address, browser type, operating system, device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of the Service and to improve your experience.
1.3 Information from Third Parties.
- Third-Party Services: If you connect our Service to third-party services (e.g., social media platforms), we may receive information about you from those services, subject to their privacy policies.
- Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.
2. How We Use Your Information. We use the information we collect for various purposes, including:
- To Provide and Maintain the Service: To operate, maintain, and improve the Service, including to process transactions, authenticate users, and provide customer support.
- To Communicate with You: To send you updates, security alerts, and support and administrative messages.
- To Personalize Your Experience: To tailor the content and information that we may send or display to you, and to otherwise personalize your experience while using the Service.
- For Analytics and Research: To analyze usage trends and preferences, diagnose technical issues, and improve the overall quality and user experience of the Service.
- To Enforce Our Terms and Policies: To monitor compliance with our Terms of Service and this Privacy Policy, and to detect, prevent, and address fraud, security, or technical issues.
- For Legal Compliance: To comply with legal obligations, respond to legal process, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
3. How We Share Your Information. We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- With Affiliates and Business Partners: We may share your information with our affiliates and business partners for the purposes described in this Privacy Policy.
- In Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- For Legal and Safety Purposes: We may disclose your information to comply with legal obligations, respond to subpoenas, court orders, or legal process, or to protect the rights, property, or safety of VKL Research, our users, or others.
- With Your Consent: We may share your information for any other purpose disclosed to you with your consent.
4. Data Security. We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Data Retention. We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices.
6.1 Access and Update Your Information. You can access and update your account information by logging into your account settings. You may also contact us to request access to, correction, or deletion of your personal information.
6.2 Opt-Out of Communications. You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by contacting us. Please note that even if you opt-out, we may still send you non-promotional messages related to your account or our ongoing business relations. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
6.3 Cookie Preferences. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may become inaccessible or not function properly.
7. International Data Transfers. Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. By using the Service, you consent to the transfer of your information to countries outside of your country of residence, including the United States.
8. Children's Privacy. The Service is not intended for children under 18 years of age. We do not knowingly contact or collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
9. Changes to this Privacy Policy. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide and be bound by the modified Privacy Policy.
10. Contact Us. If you have any questions about this Privacy Policy, please contact us at:
VKL Research, Inc
